Official support & verification resource
Official support resources, website verification, security guidance and assistance for Drakaris users.
01 / Website verification
Impersonation is the most common risk facing players of any established iGaming brand. Before you sign in, deposit or submit a document, take a few seconds to confirm the address in your browser. The checks below are the fastest way to establish that you are on the authentic platform and not on a copy built to capture your credentials.
The only official website is
Any other address, spelling variation or alternative domain ending is not operated by Drakaris. Save the official address as a browser bookmark and open it from there rather than from search results, messages or advertisements.
Open the official website
The domain must read exactly drakaris.com. Fraudulent copies rely on small edits that are easy to miss at a glance: doubled or dropped letters, an added hyphen, an extra word such as casino, bonus or login, or a different ending in place of .com. Check the part immediately before the first single slash, since anything after it can be freely invented.
The address must begin with https:// and your browser must display a closed padlock. Select the padlock to inspect the certificate. A warning about an expired, self-signed or mismatched certificate is a decisive reason to close the tab immediately and to avoid entering any details.
Enter the address manually the first time and bookmark it. Paid advertisements, forwarded links, social media posts and messaging apps are the primary distribution channels for cloned pages, so avoid reaching the platform through them even when the surrounding text looks familiar.
The authentic website publishes its operator and licensing information in the page footer. Drakaris is operated by Novatrix SRL under a Tobique Gaming Commission licence. A page that omits this information, or that presents credentials inconsistent with the official website, should be treated as unauthorised.
The platform is built to run directly in a mobile or desktop browser, so no download is required to play. Any installer, archive or store listing offered as an official Drakaris application is unauthorised and should be reported through the form on this page.
If a page, message or promotion asks for a password, a one-time code, a full card number or a document by email, stop and confirm the request first. Use the verification request form below or the live chat on the official website before you respond.
02 / Help Center
The Help Center gathers practical answers for account access, verification and everyday technical issues. Where an action can only be completed inside your account, the guidance points you to the official website so that sensitive steps always take place in the authentic environment.
Registration details, identity verification, limits and closure requests are all handled inside your account on the official website. Keep your name, address and date of birth consistent with your documents, since mismatches are the most frequent cause of delays during a verification review.
If you cannot sign in, open the official website directly and use the password reset link on the login panel. The reset message is delivered to the registered email address. If it does not arrive, check your spam folder before requesting a second message, and never forward a reset link to anyone.
Not sure whether a page belongs to Drakaris? Compare it against the official address, then send it to us. Describe where you encountered the link, what it asked you to do and whether you entered any information, so that the report can be assessed and escalated quickly.
Loading problems, a stalled session or a page that will not display are usually resolved by clearing the cache, disabling extensions or switching browser. If the issue persists, note the time, device, browser version and the exact wording of any message before contacting the support team.
Play should stay affordable and enjoyable. Deposit, loss, session and wager limits, cooling-off periods and self-exclusion are available from the account dashboard on the official website and take effect immediately once confirmed.
For questions that do not fit the categories above, including promotions, loyalty progress or brand enquiries, use the contact form below. Requests are routed to the relevant team, and anything requiring access to your account is directed to the official support channel for security reasons.
03 / Security Center
Most account compromises begin with a convincing message rather than a technical breach. The recommendations below are ordered by the risks we see most often, from cloned websites and stolen credentials to unsafe networks and unreported look-alike domains.
Phishing pages copy the layout, wording and imagery of the genuine site, then capture whatever you type. They are usually delivered through email, SMS, social media replies or sponsored search results. Treat every unexpected link as untrusted: close it, open the official address yourself and continue from there. If a message claims your account is suspended or a payout is pending, verify that claim only inside your own logged-in session.
Look-alike domains rely on details the eye skips. Common patterns include a letter swapped for a similar shape, a doubled or missing character, an inserted hyphen, an appended word such as vip, official or app, and an unfamiliar ending in place of .com. Read the domain from right to left, stopping at the first single slash, and compare it against drakaris.com before you interact with the page.
Use a long, unique password that is not reused on any other service, and store it in a reputable password manager rather than in a browser note or message thread. Enable every additional authentication option the platform offers. No legitimate member of staff will ever ask for your password or a one-time code, so any such request should be refused and reported.
Keep your browser and operating system updated, since most security patches close flaws that are already being exploited. Avoid signing in over public wireless networks, and never install browser extensions, "verification tools" or applications that promise faster access or guaranteed results. On shared devices, sign out fully and clear the session when you finish.
Reporting shortens the life of a fraudulent page for everyone. Send the full address, the channel through which you found it, the date and a short description of what the page requested. If you entered any details, change that password immediately, review recent activity in your account and contact the official support team without delay.
04 / Frequently asked questions
Select a question to expand the answer. If your situation is not covered here, the contact form below reaches the same team, and account-specific matters are always routed to the official support channel.
The only official Drakaris website is https://www.drakaris.com/. Type the address directly into your browser rather than following a link, then confirm three things: the domain reads exactly drakaris.com with no additional words, hyphens or alternative endings; the address begins with https:// and shows a closed padlock; and the footer displays the operator and licensing information. Once confirmed, bookmark the page and use that bookmark from then on.
Account-specific matters, including verification reviews, payments and bonus questions, are handled by the support team through the live chat and the contact channels published on the official website. Use the contact form on this page for website verification questions, security guidance and reports of suspicious domains. When you write in, include a clear subject and the relevant category so your request reaches the correct team on the first attempt.
Open www.drakaris.com directly, select the login panel and use the password reset link. A reset message is sent to the email address registered on your account; if it does not appear, check your spam folder before requesting another. Choose a new password that is long, unique and not reused anywhere else. Never enter your credentials on another domain and never share a reset link, because a valid link is enough for someone else to take control of the account.
Use the contact form below, select the category Report Suspicious Website and include the full address of the page, how you encountered it, the date and a short description of what it requested. If you already entered details, change your password immediately and contact the official support team as well. Reports are reviewed and forwarded to the brand protection channel so the domain can be escalated for takedown.
Yes. This portal operates as an official support and verification resource for Drakaris users, providing trusted information, customer assistance, website verification, security recommendations and reporting channels for suspicious websites. It does not host games, accounts, deposits or withdrawals: every one of those operations remains exclusively on www.drakaris.com.
No download is required. The platform is built to run directly in a mobile or desktop browser, so you simply open the official address on your phone or tablet. Any installer, archive or store listing presented as an official Drakaris application should be treated as unauthorised and reported through this portal.
Drakaris is operated by Novatrix SRL and holds a licence issued by the Tobique Gaming Commission. These details are published in the footer of the official website, which makes the footer a reliable point of comparison: a page that omits this information, or that shows credentials inconsistent with the official site, is not an authorised Drakaris property.
Responsible gaming controls are available in the account dashboard on the official website. You can set deposit, loss, session and wager limits, activate a cooling-off period or apply a self-exclusion, and each takes effect as soon as it is confirmed. Independent and confidential support is available from organisations such as BeGambleAware, Gambling Therapy and GamCare.
05 / Contact Support
Complete the form with as much detail as you can provide. Choose the category that matches your request so that it reaches the correct team without a further exchange of messages. Never include your password, a one-time code or a full payment card number in any message.
06 / Trusted resources
Each area below corresponds to a service this portal delivers for Drakaris users, from confirming the authentic domain to routing assistance requests and escalating reports of unauthorised brand use.
A single, unambiguous statement of the authentic domain, together with a repeatable checklist so you can confirm the address, certificate and footer credentials before signing in.
Review the checklistA structured intake for assistance requests, with clear routing so account matters reach the official support channel and general questions are answered without unnecessary delay.
Contact the teamPractical recommendations covering phishing, fake domains, credential protection and safe browsing, written for everyday use rather than for specialists.
Read the recommendationsGuidance on the limits, cooling-off periods and self-exclusion tools available in your account, alongside links to independent and confidential support organisations.
See the toolsStep-by-step direction for registration details, identity verification and account controls, with sensitive actions always completed inside your logged-in session.
Open the Help CenterA side-by-side comparison of genuine and impersonating pages, so a cloned website can be recognised from its address, certificate and behaviour before any harm occurs.
Compare the signalsA consolidated reference point that keeps verification, support, security and reporting information in one place, reducing the need to rely on unverified third-party pages.
Browse the FAQVerified address, secure connection, published operator and licence details.
